TOTAL CUSTOMER SATISFACTION

Enjoy the convenience of booking your Customer Care® appointments online through the Customer Care® Portal. Arranging service appointments for your home has never been easier! By logging into the Customer Care Portal you will have access to our appointment schedule. When prompted by letter and email notification that scheduling has been activated, you can choose an appointment day and time that fits into your schedule. We will even keep you on track with reminders of your appointments sent to your email!

Be sure to check back to the Portal often for new and improved functionality and features added!

A new home is an investment in your family’s future and is an exciting experience. From our Sales Centre to the Home Decor Centre® to the Pre-Delivery Inspection we are working behind the scenes to build a house that will become your home.

Despite the advancement of technology in many facets of our business, the construction of a house or condominium still requires the skill of tradesmen; concrete foundations, framing, plumbing, cabinets, floor tile, hardwood flooring, windows and doors ~ all of this and more need the hands, skill and experience of those who make up our trade partners. Construction is a hands-on, time-honoured tradition, making your home as unique as you are.

Homeowner Orientations are provided to help our Customers gain an understanding of the process of constructing a new home from the time of sale to the time of possession. Held at the Home Decor Centre’s® Conservatory University Room, we offer valuable insight and information in the process of constructing your new home. Making finishing selections, take possession of the property, an introduction to Customer Care® and the Customer Care® Portal and how to maintain and protect your investment.

Staying connected is an important part of building a home for you, one that is in constant evolution to stay current and connected. With full-time programming on staff, our proprietary programs are customized to our specifications and to keep us current with the latest technology.

We continue to expand and improve on our Customer Care® Portal and the services we provide our homeowners. The Portal allows our homeowners the convenience of a connection to their home purchase at anytime from anywhere.

Construction Scheduling keeps track of the progress of construction at multiple stages allowing us to better manage our subdivisions and their progress.

Tablets used by Customer Care® Field Teams that visit your home allow them to promptly compile information about the status of your home, and transmit the information and photos about any required service to our trade partners for resolution. Follow-up trade appointment dates are scheduled on the spot and our trades are instantly informed of your availability, reducing the time it takes to get things done.

To stay at the forefront of our industry we are committed to incorporating the continuous evolving technology into our operations.